✉️ EMAIL: contact@mastercoatusa.com
⛔️ ATTENTION: IF YOU NEED TO CANCEL OR CHANGE AN ORDER, OR REQUEST A RETURN/EXCHANGE FOR RETURNABLE PRODUCTS WITHIN 30 DAYS OF PURCHASE, PLEASE USE EMAIL TO CONTACT US. If you call to request to change or cancel an order that has not been shipped yet, you will most likely reach our voicemail. Our typical call return time can be 24-48 hours, so your order may already be shipped by then. If it is eligible to be changed or canceled, you will be directed to send an email for a request. For returns and exchanges, our policies can be found in the Returns & Exchanges section of our website. For technical help with a product, or help with an order, please use this email as well. Product FAQs can be found right on the product pages.
INTERNATIONAL SHIPPING & RESELLER INQUIRIES: Sorry, we do not have retailers outside of the USA and we do not ship outside of the contiguous United States under any circumstances and cannot make exceptions for any reason. We appreciate that those of you outside of the U.S. want our products, but unfortunately we cannot keep up with the amount of emails we’ve been getting and are no longer able to respond to inquiries about international or non-contiguous 48 shipping or retailers. We understand that our products may be obtained by accounts outside of the 48 states using U.S. mailboxes, but we have no information on how to acquire a mailbox or any other information pertaining to obtaining product outside of the contiguous U.S. 48.
📞 PHONE CONTACT: Please understand that being a small family business, we do not have a dedicated customer service department and handle all phone contact/tech support ourselves. We are experiencing high volume so it may take 24-48 hours to return your call. If you need immediate assistance with an order that has been placed or product technical advice, you will get a faster response by emailing us. We appreciate your patience. 1-800-833-8933 9AM-5PM EST. IF YOU CAN'T GET THROUGH, PLEASE DO NOT CALL REPEATEDLY. Just leave a voicemail and we will return your call as soon as we are able to. If you do not leave a voicemail, we cannot return your call.
‼️ IMPORTANT NOTE ABOUT STOCK AVAILABILITY INQUIRIES: Please refrain from calling to inquire about product availability as the latest info is posted right here on the product pages and we do not have more specific info than what is posted. Many answers regarding our products can also be found in our FAQ sections that are right on the product pages.
RAN OUT IN THE MIDDLE OF A PROJECT? If you are a previous customer who has run out of product in the middle of a project and that product is out of stock, email us. Sorry, we cannot take orders from new accounts by phone for items that are not in stock.