EMAIL: contact@mastercoatusa.com
ATTENTION: IF YOU NEED TO CANCEL OR CHANGE AN ORDER, OR REQUEST A RETURN/EXCHANGE FOR RETURNABLE PRODUCTS WITHIN 30 DAYS OF PURCHASE, EMAILING US IS THE FASTEST WAY. If you call, you will be directed to send an email for a request. For returns and exchanges, our policies can be found here. For technical help with a product, or help with an order, please use this email as well. FAQ SECTION ABOUT OUR POLICIES, PRODUCTS, AND MORE CAN BE FOUND HERE. Sorry, we do not have retailers outside of the USA and we do not ship outside of the contiguous United States under any circumstances and cannot make exceptions. We will no longer respond to inquiries about international or non-contiguous 48 shipping or retailers.
PHONE CONTACT: Please understand that being a small family business, we do not have a dedicated customer service department and handle all phone contact/tech support ourselves. We are experiencing high volume so it may take 24-48 hours to return your call. If you need immediate assistance with an order that has been placed or product technical advice, you will get a faster response by emailing us. We appreciate your patience. 1-800-833-8933 9AM-5PM EST. IMPORTANT NOTE ABOUT STOCK AVAILABILITY INQUIRIES: Please refrain from calling to inquire about product availability as the latest info is posted right here on the product pages and we do not have more specific info than what is posted. Many answers regarding our products can also be found in our FAQ section. We are also unable to take orders from new accounts by phone as to keep the line free for tech support. IF YOU CAN'T GET THROUGH, PLEASE DO NOT CALL REPEATEDLY. Leave a voicemail and we will get back to you. Please be advised that if you do not leave a voicemail, we are unable to return your call. It can take 24-48 hours for us to contact you, longer over weekends. If you need immediate help and can't get through by phone, email contact@mastercoatusa.com for the quickest response.
