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Disclaimer: We are being overwhelmed with emails, so we may not be able to respond to every one.
• PRODUCT IN STOCK ESTIMATED DATES: The latest information is on the product pages. We do not have more specific information than what is posted. Our coatings are very specialized and vastly different than automotive paints you find in big box stores, and must be made in small batches only, so conditions such as humidity must be exactly right every time to mix this material or else there is high risk of failure. Conditions are ever changing, and this is why we are unable to accurately predict exact date and time stock will be available and can can only provide our best estimated date range the stock release will fall between. We update as soon as we know there will be a delay. Stock runs out very quickly due to a viral video that is still very popular. We aim to restock approximately every 2-3 weeks and are working as fast as we can to restock. Please be advised we do NOT release stock overnight, on weekends, federal holidays (this also includes Black Friday, Christmas Eve day & New Years Eve day) and date/time stock is released varies every time.
• WE ARE A SMALL FAMILY BUSINESS, NOT A LARGE CORPORATION. We appreciate your dedication to small business, but it can be easy to forget just what this means--we are literally a SMALL business and we are not Amazon, and we are not Walmart. We have a small workshop with a small but dedicated team that is made up of our own family of regular people doing our very best to keep up with a very high demand. We do not have the means to buy multiple manufacturing facilities. We have already nearly quadrupled production due to high demand and are working to increase it further. We assure you we are working tirelessly around the clock to bring you more of the products you love. While we appreciate your suggestions, please understand that we have very likely already considered them and they are not possible for a small family business dealing in this material type.
• NO PREORDER/BACKORDER. Due to the unique limitations associated with manufacturing this material type, preorder is extremely difficult. It is important for us to ensure that we can keep our order fulfillment promises. We would likely not be able to supply everyone who preorders or joins a wait list with these special circumstances and high demand for a product that cannot be mass produced and can only be made in very small batches. This product is made here in the USA and cannot be mass produced without entirely sacrificing quality, so obtaining inferior raw materials from overseas that are more available is not an option. (Quality over quantity!). Ordering will remain first come/first served on the web ONLY WHEN PRODUCTS ARE IN STOCK. Despite what may be posted elsewhere, we are unable to make exceptions. We do not have a waitlist. Please subscribe to be notified when products are back in stock. Sorry, being subscribed by email does not guarantee purchase and we are not responsible for emails not received.
• SHIPPING/DISTRIBUTION OUTSIDE OF THE USA: Sorry, we do not have distributors or ship outside of the lower 48 states due to restrictions.
• NOTE REGARDING OUT OF STOCK METAL PREP/THINNER: If our metal prep is unavailable, you may use other brands of metal prep with our products. We recommend phosphoric acid preferably with zinc as an ingredient. Follow package instructions of that brand. You may also use medium urethane reducer if MCT101 is not available.
• READ PRODUCT DESCRIPTIONS AND INSTRUCTIONS CAREFULLY BEFORE PURCHASING. UNDERSTANDING THE CHARACTERISTICS OF THESE MATERIALS IS THE KEY TO THEM PRODUCING THE EXPECTED RESULTS. It is extremely important to read and understand what our products are, how they work, and what is involved in using them. DISCLAIMER: We generally recommend our products for professional use only.
• EMAIL IN STOCK ALERTS: You must register for an account in order to sign up for email alerts. Please be advised that email subscriptions expire after 60 days to avoid system overload.
PHONE CONTACT: We kindly ask that you please call only if you need TECHNICAL ASSISTANCE WITH A PURCHASED PRODUCT, TECHNICAL HELP WITH AN ORDER THAT HAS ALREADY BEEN PLACED, OR HAVE AN ORDER HISTORY WITH US. 1-800-833-8933 9AM-5PM EST. Many answers regarding our products can also be found in our FAQ section. We are being overwhelmed with phone calls and may not be able to get every one.--NOTE: PLEASE REFRAIN FROM CALLING TO INQUIRE ABOUT PRODUCT AVAILABILITY AS THE LATEST INFO IS RIGHT HERE ON THE WEBSITE AND WE DO NOT HAVE MORE SPECIFIC INFO THAN WHAT IS POSTED. We are also unable to take orders from new accounts by phone as to keep the line free for tech support. Out of fairness to everyone else who is waiting to purchase, PLEASE DO NOT ASK US TO MAKE EXCEPTIONS BECAUSE WE CANNOT. IF YOU CAN'T GET THROUGH, PLEASE DO NOT CALL REPEATEDLY. LEAVE A DETAILED VOICEMAIL AND WE WILL GET BACK TO YOU. SORRY, WE ARE NOT ACCEPTING NEW DEALERS AT THIS TIME.