I'm a previous customer who placed an order over the phone, and it's been days and my card has not been charged. Is my order lost???

No, we have your order. We do not process payment until your order is shipping. The order processing times are the same as ordering online--average of 1-7 business days, but some orders can take 1-14 business days. Now if weeks have gone by and your payment hasn't been processed and you have not received your order, contact us.