> FAQs > My order is past the expected delivery date and has not arrived, what do I do?

My order is past the expected delivery date and has not arrived, what do I do?

If a package does not arrive by the expected date, it is our policy to open an investigation to reach the best resolution. We do not reship until we receive confirmation that a package is lost or undeliverable due to damage. This can take 4-5 business days from inquiry. WE DO NOT RESHIP DUE TO DELAYS IN TRANSIT.